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At Claremont Private Hospital, we ask all our patients to complete a Patient Experience Survey during their stay with us so we can continually monitor how we're doing, make improvements or just pass on good feedback to our staff and consultants as necessary.
Patient feedback, positive or negative and your suggestions and opinions are extremely important to us so that we can continually improve the service we provide.
100% of respondents said their Consultant explained the risks and benefits of the treatment or procedure in a way they could understand
The results of our recent Patient Satisfaction Survey (February 2017) said...
100% of our patients had confidence and trust in the Consultant treating them
99% of respondents were 'extremely likely or likely' to recommend our hospital to friends and family if they need similar care or treatment
99% of respondents said they were 'always' treated with consideration & courtesy by our Consultants
99% of our patients said that nurses answered their important questions in away they could understand
99% of respondents said their overall impression of our Consultant's care was 'excellent or very good'
98% of our patients had confidence and trust in the nurses treating them
And here's a handful of recent patient comments:
"Just a very good hospital, great staff. If you hate hospitals, you could fall in love with Claremont!"
"I just wanted to send a quick email regarding the fantastic treatment and service I have received under the supervision of Mr Anderson and the staff at Claremont. I have recently had an operation to reconstruct my ACL and a meniscus repair in my right knee.
The operation and aftercare have gone exceptionally well and I feel the professionalism of all the staff at the hospital should be commented on.
Everyone working at Claremont, I have had dealings with have been extremely helpful, upbeat and genuinely pleased to be working there.
Mr Anderson has been informative and shown empathy to my situation on consultations and has performed an operation which is, in my view, life changing. This has allowed me to continue fully in my work and sporting pursuits.
I have been equally impressed by the enthusiasm and professionalism of my Physiotherapist. He has worked with me, to help me hit targets in line with my recovery and has explained every stage of the treatment. His commitment is first class, even offering to attend on a day he was travelling abroad if it was required. I would like to extend my gratitude to everyone involved and please forward my appreciation."
"I found all the staff at Claremont really kind and helpful. Claremont has a calm and tranquil atmosphere for a hospital".
"I would like to let you know how pleased I am with the outcome of my procedure. The result was excellent and makes the future much better for me. My treatment was second to none and all the staff at Claremont were efficient, polite and caring".
"Thank you for my stay in Claremont - it is such a wonderful hospital, peaceful, calming and very caring nursing staff".
"Thank you. I couldn't have picked a better hospital or consultant".
"The bedroom was lovely and all the staff were brilliant. I can't fault anything. Thank you so much".
"Right from the moment that I walked into Claremont Private Hospital, I felt well cared for and looked after".