Coming into hospital

We recognise that coming into hospital for surgery or treatment can be an unfamiliar and sometimes daunting experience. That’s why we aim to make your stay at Parkside Hospital as comfortable as possible.

First steps

Your first step will be to speak with your GP and request a referral letter for a private consultation with one of our specialists. You could choose your own specialist by looking at our consultant profiles or your GP may recommended a consultant for you. To search for a consultant, click here.

Our friendly Private Patient Team understand that you want to be seen as quickly as possible so will offer you the first available appointment, just call them on 0114 263 2114. Don’t forget to bring your GP referral letter with you or ask your GP to fax it to our free-fax secure private referral line on 0800 181 4024.

If you are using your health insurance, please remember to bring your authorisation number with you to avoid delays.

Before surgery

Before surgery, you may be required to attend a pre-admission assessment with one of our nursing team. Your medical history will be discussed and it’s helpful if you bring any medication that you are currently taking. If you have any questions or are seeking a bit of extra reassurance, please don’t hesitate to ask the nurse during the appointment. Then, our theatre bookings team will send you a letter confirming the date and time of your admission.

Admission/discharge from Claremont

*Claremont Private Hospital operates a no smoking policy in the hospital, it’s grounds and within vehicles in the car park. This includes the use of e-cigarettes.*

On the day of admission, our reception team will welcome you and show you to your room which will have a telephone, flat screen TV with full Freeview channels, free WIFI access and a nurse-call system. A nurse will come and take you through the next steps of your inpatient journey and just before surgery, your consultant and anaesthetist will come to answer any questions in preparation for theatre.

Whilst we strongly advise you not to bring valuables into the hospital, we accept that you may have certain items with you such as watches and rings. The hospital cannot accept responsibility for personal belongings. However, if it is unavoidable that you bring valuables into the hospital, at specific times (such as when you are in theatre or under sedation), it may be possible for these items to be stored in a safe place. We have a valuables security envelope available for you in this case which can be placed in our safe on request.

We welcome visitors and our visiting hours are 9am-9pm.

Once you are ready to go home, a nurse will discharge you. You will be given the necessary aftercare advice, any medication that you need to take home and a follow-up appointment with your consultant. If you have any questions or concerns once you are home, our nursing staff are available 24 hours a day and will give you the direct-dial line to the main ward. Our reception team can help arrange a taxi home for you if needed, all you need to do is ask.

For our private patients, Claremont Private Hospital offers spacious en-suite bedrooms (a number of which have been refurbished) with luxury toiletries on arrival. Our bedrooms are designed with patient comfort in mind with a telephone, flat screen TV and free WIFI access to make your stay as comfortable as possible.

Claremont Private Hospital has three operating theatres with laminar flow, a dedicated recovery room, JAG Accredited Endoscopy Suite, ENT suite, Day Case Unit, Imaging Department offering MRI, CT, X-ray and ultrasound along with an on-site phlebotomist and pharmacy. We also have a 24 on-site Resident Medical Doctor (RMO).

You may like to read this useful information leaflet Coming to Claremont – Patient Roles & Responsibilities