Frequently asked questions (FAQs)

We recognise that coming into hospital for an operation is, for most people, a daunting experience, so here we’ve answered some of the most commonly asked questions.

General Questions

Can I park my car at the hospital?

We have a main car park at the front of the building and a smaller one further up the road for the Physiotherapy and Imaging. If you park on the road please be mindful of our local resident’s access to their driveways and paths.

Do you treat children at Claremont?

Unfortunately we do not treat children here at Claremont. Sheffield Children’s Hospital do offer a Private Healthcare Service for children. Please call 0114 271 7000 and ask for the Private Patients Team.

What are the visiting hours?

During the current Covid-19 pandemic we can not accept any visitors into the hospital.

How do I pay for my treatment?

From 1 June 2021, Claremont Private Hospital will no longer be accepting cash payments from our patients for their procedures. Patients can pay by cheque, credit card, debit card or bank transfer. For further information please contact Claremont’s Finance Department:

Can visitors stay overnight?

Unfortunately not but there are a number of hotels and B&Bs in the local area.

Can I smoke in the hospital?

Claremont operates a no smoking policy in the hospital, hospital grounds and vehicles in the car park. This includes the use of electronic cigarettes.

Can I use my mobile phone & laptop in the hospital?

Yes, you can use your mobile phone & laptop as long as it does not disturb your treatment or that of other patients. All rooms have direct dial telephones for your use. Outgoing local calls are free. Free Wi-Fi is available throughout Claremont Private Hospital.

Can I bring flowers?

Flowers are very welcome, but we do not allow them in our High Dependency Unit.

Appointment Questions

How do I cancel or change my surgery (admissions) appointment?

For changes to your admissions (this includes pre-assessment) please call our Theatre Bookings Team on 0114 263 2110

How do I cancel or change my Consultant appointment?

For changes to your appointment with a Consultant

  • If you are a Private Patient please call 0114 263 2114
  • If you are a NHS Choose and Book Patient please call 0114 263 2146

Please do not call our Theatre Bookings Team for Consultant appointments

Will I be able to drive after my appointment with an ophthalmologist?

You may be given eye drops if you are seeing an ophthalmologist so we advise that you arrange for a lift home.

In-Patients Questions

What time is my operation?

The time of your operation depends on a number of factors, such as how many patients your consultant has to see, and therefore we are unable to give you an exact time for surgery. Whilst the time given in your admission letter is the time you need to arrive at the hospital and not the time of your surgery, it is important that you arrive on time as your consultant and anaesthetist will want to visit you and our nurses will need to prepare you in readiness for surgery.

Can I eat and drink before my operation?

You may need to refrain from eating and/or drinking prior to your operation, but this will be detailed in your admission letter along with any other instructions such as needing x-rays or blood tests before coming into hospital.

Do I have to remove my jewellery and piercings?

Yes, all body piercings and other jewellery should be removed before you arrive at the hospital. Plain wedding bands may be worn but will need to be covered with tape during surgery. Before your operation, you will also need to remove any nail varnish, nail extensions and cosmetics.

What should I bring with me?

If you are coming to Claremont Private Hospital as a day case patient you might want to bring comfortable clothing, slippers and some personal toiletries. If you are going to be staying with us overnight or for a longer period then you should also bring nightwear. You might also like to bring something to keep you entertained such as magazines, books, a tablet or laptop.

Please bring all your current medication (including homeopathic and herbal medicines) with you with the original packaging and labels. Please also bring sufficient medication to last you throughout your anticipated stay.

When can I go home?

This is dependent on your recovery but your consultant or nurse will advise you how long you will need to stay in hospital for. Once you are ready to go home, a nurse will discharge you. You will be given the necessary aftercare advice, any medication that you need to take home and a follow-up appointment with your consultant. If you have any questions or concerns once you are home, our nursing staff are available 24 hours a day and we will give you the direct-dial line to the main ward.

Catering Questions

Are meals included in the price?

Yes, all patients’ food and drinks are included in the price you pay for treatment.

Do you cater for special diets?

We cater for all dietary requirements including vegetarian and kosher choices and special diets such as gluten-free.

If there is anything else you want to ask, please do not hesitate in emailing us.


Are you insured?

We welcome patients with private medical insurance and are recognised by all major health insurers.

Find out more
Not insured?

We welcome patients wishing to pay-as-they-go for treatment and offer a wide range of medical services and procedures.

Find out more